Privacy Policy

1. Information We Collect

We may collect the following personal information when you interact with our website, submit an enquiry, request a quote, or contact us via phone, email, or WhatsApp:

• Full name
• Email address
• Phone number (including WhatsApp number)
• Company name (if applicable)
• Project-related details you voluntarily provide (e.g. location, quantity, timeline)
• Technical information such as your IP address, browser type, and pages visited (via our website)

2. How We Use Your Information

We use your personal information for the following purposes:

• Responding to your enquiries and quote requests
• Providing product information, pricing, and technical documentation
• Processing orders and coordinating deliveries
• Improving our website and services
• Complying with legal and regulatory obligations

3. Lawful Basis for Processing

We process your personal information based on one or more of the following grounds as permitted by the POPI Act:

• Your consent, which you may withdraw at any time
• To enter into or perform a contract with you
• Compliance with a legal obligation
• Our legitimate interests, balanced against your rights

4. Who We Share Information With

We do not sell or rent your personal information. We may share it with:

• Authorised licensees and regional distributors where relevant to fulfil your enquiry
• Trusted service providers (e.g. hosting, email, communication platforms) under confidentiality obligations
• Regulatory or law enforcement bodies if required by law

5. Cookies & Local Storage

We set no tracking or analytics cookies of our own. The only items stored or loaded are:

• Notice preference — once you dismiss our cookie notice, that choice is stored locally in your browser (localStorage) so we do not show it again
• Embedded Google Maps — the map on our contact section loads automatically and is served by Google, which may set its own cookies governed by Google's privacy policy

Apart from the Google Map on our contact section, all page resources — including fonts — are served directly from our own website. You can clear the stored notice preference at any time through your browser settings. If we introduce analytics in future, this policy will be updated first.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are typically retained for up to 5 years for business continuity and compliance purposes, unless you request earlier deletion.

7. Your Rights Under POPI

You have the following rights with respect to your personal information:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to legal retention requirements
• Object to the processing of your personal information
• Withdraw your consent at any time
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this privacy policy from time to time. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.